Client portal

Scheduled Maintenance Period Notification

Date: September 4, 2017 from 4 P.M - 5:00 P.M.

Outage Expected: 10-15 minutes.

Reason: Software Changes

Further Information:
As continuation of our security hardening practices, we will be officially ending the ability to use plaintext authentication for email services. 

This change should impact less then 1% of our customer base still utilising these legacy features. It is recommended to review the following changes to ensure your services will not be impacted.

A detailed breakdown of the changes is as follows:

Incoming e-mail 
- Plaintext authentication for POP3 and IMAP will be disabled. 
- Connections to the servers on ports 110 and 143 will not be allowed. 

Outgoing e-mail 
- E-mail clients will be required to connect with SSL or issue the STARTTLS command before being allowed to authenticate.

As a result, please review your mail program for the following settings, adjusting as required:

Incoming Server: rs9.websitehostserver.net
POP3 Port: 995 

Outgoing Server: rs9.websitehostserver.net
SMTP Port: 465

NOTE: Authentication is required for IMAP, POP3, and SMTP.

We would recommend changing your settings before September 4th to ensure no downtime for your email accounts.