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  • Scheduled Maintenance Period Notification

    September 2, 2017 by Simon Dunn
  • Date: September 4, 2017 from 4 P.M - 5:00 P.M.

    Outage Expected: 10-15 minutes.

    Reason: Software Changes

    Further Information:
    As continuation of our security hardening practices, we will be officially ending the ability to use plaintext authentication for email services. 

    This change should impact less then 1% of our customer base still utilising these legacy features. It is recommended to review the following changes to ensure your services will not be impacted.

    A detailed breakdown of the changes is as follows:

    Incoming e-mail 
    - Plaintext authentication for POP3 and IMAP will be disabled. 
    - Connections to the servers on ports 110 and 143 will not be allowed. 

    Outgoing e-mail 
    - E-mail clients will be required to connect with SSL or issue the STARTTLS command before being allowed to authenticate.

    As a result, please review your mail program for the following settings, adjusting as required:

    Incoming Server:
    POP3 Port: 995 

    Outgoing Server:
    SMTP Port: 465

    NOTE: Authentication is required for IMAP, POP3, and SMTP.

    We would recommend changing your settings before September 4th to ensure no downtime for your email accounts. 

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